General FAQ

Glossary of Common Terms
GENERAL TERMS TOTEM - That's us! We're the membership management platform that allows associations to accept online payments and donations. Assoc...
Thu, Sep 27, 2018 at 2:55 PM
How do members know their credit card information is secure?
The electronic membership system (TOTEM) uses Stripe, a well-known and well- regarded payment processing system. The storage of card data will comply with ...
Wed, Apr 24, 2019 at 11:16 AM
What devices support eWallet membership cards?
Membership cards are compatible with Apple Wallet and Google Wallet on eligible devices.  If you attempt to download your membership card and it does not su...
Mon, Jun 11, 2018 at 5:45 PM
Why does it require a personal email address when I register?
Historically, some associations have created shared email addresses such as [email protected] which gets handed down to new leaders over time. U...
Sun, Jul 1, 2018 at 3:38 PM
Is an email address required to join an Association?
Yes, primary members will need an email address to join the platform. Associated members added with primary members will not need an email address.
Wed, Jan 16, 2019 at 10:25 AM
Why can't I login through the help support portal?
Users don't have access/permission to login through help desk. Please use this link to log into your dashboard:
Wed, Aug 1, 2018 at 2:26 PM
Does TOTEM support GDPR?
We do not currently provide services for organizations or consumers in the European Union.  However, we are concerned with privacy and support GDPR-like pol...
Mon, Jun 11, 2018 at 5:35 PM
Printable Terms of Service and Privacy Policy
Here are printable versions of the current TOS and Privacy Policy: TOTEM Terms of Service TOTEM Privacy Policy Please note: The Terms of Service...
Fri, Jul 6, 2018 at 11:41 AM