Member FAQ

How do I add more members to my membership?
Login to your dashboard : Click on [Memberships] on the left side Click on the Association you purchased a membership fro...
Fri, Jan 13, 2023 at 3:06 PM
How can I make a donation after purchasing a membership?
Login to dashboard : Click on [Memberships] from the menu Click on [Make a Donation]
Tue, Mar 26, 2019 at 11:11 AM
How do I add my students name, grade and teacher while purchasing my membership?
Click on the join now link and go through the purchase a membership interface   Choose membership type Every membership can include their s...
Mon, Jul 1, 2019 at 9:17 AM
How do I edit my membership to add paid or non paid student?
Login : To add student information to your membership                - Click on [view membership details]         ...
Fri, Aug 23, 2019 at 5:45 PM
How can I manage my membership auto-renewal?
Leaders As a leader, you are unable to turn auto renew on/off for the members in your organization, but you can turn the donation feature on/off for you...
Mon, Oct 31, 2022 at 2:18 PM
How do I reset my password?
Login to your dashboard : Click on [Forgot your password] You will receive an email from TOTEM, please check your spam/jun...
Fri, Jan 13, 2023 at 3:13 PM
How can I view/print receipts for memberships and donations?
Login to dashboard : Click on [payments] in the menu Click on the [blue receipt]
Tue, Mar 26, 2019 at 11:11 AM
How do I delete my credit card information?
Login to TOTEM On the left, click on payments You will see a red trash can to your right, click on it
Mon, Oct 31, 2022 at 2:26 PM
How can I remove a membership for an associated member when renewing?
Login to your TOTEM account Click on memberships to your left Click on renew for the school you want to renew For the member you do not want to renew,...
Fri, Aug 25, 2023 at 3:57 PM
How do I remove the association of a member I purchased a membership for?
Please email into TOTEM ([email protected]) and include the following in your email: Your name The members name you want to remove the association The ...
Fri, Jan 13, 2023 at 3:33 PM