Leader FAQ

Is a new bank account required for my association to use TOTEM for online membership?
No, you do not need to setup a new bank account.  You can securely connect TOTEM to an existing checking account through our partner Stripe, so we can make ...
Thu, Sep 5, 2019 at 12:41 PM
Is the sign up process available in other languages?
Yes, Members and Leaders can navigate in the language of their choice including Chinese, French, Japanese, Spanish, and Tagalog. All of your association con...
Mon, Sep 7, 2020 at 7:41 PM
When are payouts made?
Payouts are deposited automatically, once per month on the 25th, or the next business day. All outstanding funds in an association's TOTEM account will...
Wed, Sep 11, 2019 at 11:33 AM
How do I merge my leadership position and membership under 1 profile?
Have you signed up with TOTEM as a leader? Have you purchased a membership under a different email? Would you like to see your leadership dashboard along...
Fri, Oct 12, 2018 at 12:09 PM
How do I add my organizations membership dues/tiers?
Login :  https://jointotem.com/dashboard Click on settings Click on Profile Click on the Membership tab As a leader, you have 2 options Add 1 l...
Thu, Jul 18, 2019 at 10:30 AM
How do I add Flexible Donation Amounts?
We've enabled associations to create suggested Donation packages, so members can easily select from the suggested amounts OR enter a custom donat...
Thu, Aug 22, 2019 at 11:21 AM
Can I create Family Membership Levels?
Within the donation levels section, you as a leader can be creative and create all type of donation levels To create a Family Membership Donation Level ...
Fri, Jul 26, 2019 at 11:16 AM
How do we change the bank account for our association?
If you have a new checking account and need to connect the new account for deposits from TOTEM memberships and donations, you can do so through the Banking ...
Wed, Sep 4, 2019 at 4:48 PM
I'm a leader but have not received an invitation email, how do I request access?
If you are a leader of an association on the platform, you can request access using this form: https://bit.ly/totemsignup
Thu, Jun 14, 2018 at 1:42 PM
What is the difference between the Hero Image and the Logo?
Logo - square image that will usually be displayed next to the name of your association and is used on the Join PTA page, your membership page, and in...
Wed, Jul 25, 2018 at 12:05 PM