Leader FAQ

How do I add a bank account if I already have an account with Stripe?
Stripe requires that each leader only have one bank account associated under their name. To get a bank account added, please have another leader on your ro...
Mon, Jul 15, 2019 at 11:03 AM
How do I renew expired members that have paid offline ( cash/check)
Please login to TOTEM Click on members on your left in the menu Locate the expired member you want to renew that paid offline via cash/check Click on the...
Sat, Aug 10, 2019 at 2:16 PM
What is an archived member?
What is the difference between and expired member and an archived member? Once a member is expired, the member will still receive renew notices on July 1 f...
Fri, Jan 13, 2023 at 2:49 PM
How do I merge a members expired membership and active membership?
As PTA leaders go through their membership list, they will notice some duplicate member names. This sometimes happens when a member has purchased a membersh...
Fri, Jan 13, 2023 at 2:50 PM
How can I add associated members who paid offline?
If a primary member has paid online or offline and then pays in person for an associated member ( ex. student, grandparent), please follow the steps below i...
Thu, Aug 22, 2019 at 10:40 AM
How can I change the membership dues amount I entered for a manual member?
As a PTA leader, you are able to enter in manual members into TOTEM. At times, PTA leaders will enter in the membership dues amount + donation amount combin...
Tue, Nov 1, 2022 at 11:51 AM
Can I print up a receipt for a member?
PTA leaders are unable to print up receipts for their members. However, members are able to login to their TOTEM account and go under payments and print up ...
Fri, Jan 13, 2023 at 2:52 PM
How do I add student non-member to an already entered member?
Login to TOTEM Click on Members Search for member in the search bar Click on member Scroll down Click on Add a Student
Fri, Aug 30, 2019 at 12:26 PM
Our account is restricted and not receiving payouts. How do we resolve it?
Q: My account is restricted, what do we do? To complete this step, you must be the leader who connected the bank account on TOTEM.  To identify which leade...
Fri, Aug 30, 2019 at 2:03 PM
How to Change the Bank Account Owner
Association Bank Account Owner Once your association is active on TOTEM, you will be able to accept memberships and donations, and the proceeds of these tr...
Thu, May 23, 2024 at 11:49 AM